Who’s breaking ground in the industry?

PMF introduces this month’s movers and shakers, as they begin a new stage of their career.

Banner GB

Following a three-year absence, Fay Ryder has returned to her position as business development manager with Banner GB.

Rejoining the team from Toyota, Fay is tasked with continuing to build on the “growth and success” that Banner is enjoying across the Southwest and Ireland.

Reporting once again to Banner Country Manager, Lee Quinney, Fay is responsible for targeting Banner’s customer base of motor factors, workshops, independent distributors and other specialist automotive parts outlets. She will also deliver bespoke customer training courses.

Fay said: “It really does feel like I’m going back to my family, not just in terms of colleagues but also customers. My aim is to literally hit the ground running, whilst using my experience and contacts to help further develop Banner’s market standing in what amounts to an important territory that also represents an ongoing opportunity for expansive growth.”

To connect with Fay on LinkedIn, click here.

WAI

WAI has announced the promotion of Luke Taylor to UK sales manager – key accounts to work alongside UK Sales Manager, Louise Cartwright. This change reinforces the company’s “ongoing commitment to strengthening customer relationships and enhancing service across the market”.

Luke’s promotion follows the integration of WAI and PSH over the last year. With the two organisations now fully aligned, teams have united under a new structure.

In his new role, Luke is responsible for managing and developing WAI’s key UK accounts, working closely with customers to support their growth, ensure access to WAI’s product portfolio, logistics capabilities and technical support.

Luke said: “I’m delighted to step into my new role at such an exciting time for WAI. We move into 2026 with a stronger, more agile organisation, and I’m looking forward to working even closer with our customers and teams to help make the most of the opportunities and developments this year will bring.”

To connect with Luke on LinkedIn, click here.

Klipboard

Klipboard has named Chris Tocher as chief customer support officer, following Chris Owen’s decision to retire.

Chris Tocher joined Klipboard in September 2025 in preparation for Chris Owen’s retirement, and, since joining, he has led Klipboard’s Technical Support, Cloud Hosting, Managed Services, Professional Services and Client Success teams.

With more than 20 years of leadership experience spanning support, cloud and on-premises operations, service implementation, supply chain management and customer success for global enterprises, Chris Tocher brings deep expertise to the role.

Chris Tocher said: “I’m honoured to take on this role and to build on the incredible work that has been delivered over the years. Klipboard has a strong customer-first culture, and I’m excited to continue developing our global support teams while ensuring our customers receive outstanding service at every stage of their journey.”

Chris Owen leaves Klipboard with the gratitude of colleagues. During his tenure, he played a “pivotal role” in building Klipboard’s customer support teams across the globe.

“Chris Owen’s impact on Klipboard cannot be overstated,” said Ian Bendelow, CEO at Klipboard.

To connect with Chris Tocher on LinkedIn, click here.