The new warranty and returns process, brought to market by Independent Automotive Aftermarket Federation (IAAF) and PACT – a sales and marketing initiative from Fourth and TecAlliance – is successfully reducing the number of returned goods. PMF finds out more.
With the significant effort involved in the returns process by all sectors of the supply chain, such as logistics, handling, storage and associated costs, the new standardised, largely automated portal for managing warranties and returns makes it easy and offers the recipient complete control and traceability of the process.
Using QR codes, claims can have images and videos added using any smartphone device. These images can often provide the supplier with enough information to ensure a claim can be processed without having to physically return the goods. The resulting time saving improves the service experience throughout the supply chain and has benefits for the environment, as the unnecessary return transport of damaged goods is no longer required.
Mark Rudge, PACT director, said, “The traditional returns process has hampered the automotive industry’s progress for many years, and so we’re delighted to be able to bring to market a solution that will assist businesses on a daily basis. The rate of returns, among distributors in particular, is too high, and so this new portal effectively manages the process, removing hassle for all involved.”
Traditionally, the process for submitting warranty and returns claims has been time consuming, inefficient and costly, but now, the new standardised warranty and returns portal, accessed through www.rdr.link/FB003, ensures accuracy and compliance of the entire process.
The new warranty and returns service has proved to be extremely popular with automotive suppliers and distributors. It provides the ability to make warranty claims and returns through a standardised form and an easy-to-use online portal, reducing the need for a manual-based process.
