How quality exhaust systems help retain customers
Loyal customers are the lifeblood of any motor factor, and supporting garages with dependable parts when they need them, only strengthens relationships. A proven way to ensure customer satisfaction, according to Klarius, is by supplying high-quality components, especially performance-critical parts, like exhaust systems. Sales Director, James Ellison, explains more.
Being nestled under a vehicle, exhaust systems face some of the harshest conditions, and even the best parts will eventually need replacement. While some car owners might prioritise the cheapest option, experienced technicians know that low-quality exhausts often lead to repeat repairs.
Inferior exhausts, usually made with low-grade materials, are more susceptible to wear on challenging roads, resulting in premature failure and an unhappy customer. This scenario not only costs the vehicle owner more in the long run but can harm a garage’s reputation. By offering durable exhausts with a manufacturer warranty, you can help garages protect their customers and keep them satisfied.
Quality means efficiency
With fuel prices fluctuating and emissions regulations tightening, we believe customers are more conscious than ever about vehicle efficiency. Supplying quality aftermarket exhausts helps you support garages in delivering the efficiency that motorists expect.
On the other hand, an ill-fitting, non-type-approved exhaust can reduce engine performance, increasing fuel consumption and emissions. In severe cases, poorly designed replacements may lack necessary emissions-control technologies, leading to MOT failures and the need for additional repairs. Stocking type-approved exhausts provides garages with parts that ensure efficiency, protect emissions compliance and preserve fuel economy for their customers.
Fit first time for faster turnarounds
A key factor in retaining garage customers is quick, quality repairs. Inferior exhausts can often lead to fitment issues, adding time to repairs and frustration for both the technician and the customer. Type-approved exhausts are designed to fit specific makes and models without modification, ensuring a fast and straightforward installation. This helps garages complete more jobs in less time and means that customers spend less time waiting – a win-win!
Partnering with Klarius for quality and reliability
You can rely on Klarius to supply dependable, high-quality aftermarket exhausts, backed by a fit first time guarantee and a two-year warranty across the range. As the UK’s largest provider of aftermarket exhausts, we offer over 11,000 products, all manufactured from aluminised steel to ensure durability and reliability. Type-approved by the VCA in the UK or TÜV in Europe, each product assures garages and customers alike of performance that protects engine efficiency and maintains emissions compliance.
With next-day delivery for orders placed by 5:30pm, we can help minimise wait times and maintain excellent service standards. Supporting garages with reliable parts keeps their customers coming back, driving loyalty and satisfaction for all involved.
