Beyond simply supplying products to the aftermarket, Elta Automotive also offers a number of training programmes to help with the day-to-day running of a factor business. PMF finds out more about TechAssist.
Elta TechAssist is a service available to the company’s customers and delivers mobile diagnostic support and training services for motor factors, which are delivered onsite or at an agreed venue. The training, support and demonstrations are conducted using basic equipment commonly found in garage environments, to ensure that the skills learned can be put into use without the need for expensive investment.
For motor factors
Product training
Product training is available to motor factors that are keen to develop staff by improving their knowledge and understanding of the products they offer. This training programme is tailored to suit the individual needs of the factor and covers the role of specific products, how they function, common signs that can help identify faults and useful hints, tips and guidance for replacing the components.
Modules include:
• Engine Management Intro
• Vehicle Lighting Intro
• Stocking and (Selling Engine Management)
• Stocking and (Selling Vehicle Lighting)
• Stocking and (Selling Wiper Blades)
Business development
TechAssist also helps business development, including:
• Garage Workouts – Support visits to your key customers
• Technical Sales Support – Supporting factors with technical sales enquiries
• Automotive Sales Insight – Advice on product and industry trends, which may impact factor sales
Diagnostic support
Diagnostic support is available for factors to request on behalf of their customers. In many cases, support can be given remotely but, when required, the TechAssist support vehicle will attend onsite at the garage. Diagnostic support can be particularly effective for resolving customer disputes and can help to eliminate unnecessary warranty or labour claims.
For garages
Auto Electrical training
Auto Electrical training provides an education into auto electrics and diagnostics. At garage level, TechAssist can provide vehicle technicians with a good foundation to enable them to achieve a ‘right first time’ fix. This will ultimately benefit the factor by reducing product returns due to incorrect diagnosis. Training is tailored to meet the specific needs of the motor factor or the garage.
Modules include:
• Level 1
– Engine Sense and Control (Ignition Control)
• Level 2
– Engine Sense and Control (Ignition Control)
– Exhaust Sense and Control (Emissions)
• Level 3
– Engine Sense and Control (Ignition Control)
– Exhaust Sense and Control (Emissions)
– Airflow Sense and Control (Induction Systems)
• Level 4
– Engine Sense and Control (Ignition Control)
– Exhaust Sense and Control (Emissions)
– Airflow Sense and Control (Induction Systems)
– Drive Sense and Control (ESC)
For schools and colleges
Training can be delivered to schools and/or colleges in partnership with a local distributor. This helps build community links for the distributor and creates a positive association for Elta brands amongst future generations of vehicle technicians.
Modules include:
• Engine Sense and Control (Ignition Control)
• Exhaust Sense and Control (Emissions)
• Airflow Sense and Control (Induction Systems)
• Drive Sense and Control (ESC)
• Vehicle Lighting (Canbus)
