NPA Motor Factors, a motor factor in north-east England, reflects on how Autocat, MAM’s business management software, has helped the company to develop and expand over recent years.
Autocat is a web-driven vehicle parts catalogue that can be used to find and compare components from multiple suppliers. NPA Motor Factors’ staff are able to use the catalogue to locate the components needed for any vehicle or application, therefore enhancing the level of service they can offer to customers.
Peter Gales, Operations Manager at NPA Motor Factors, explained that MAM’s flexibility has made its products a good fit for the business: “We are always keen to implement measures that enable us to meet our customers’ needs. Using MAM’s Autocat catalogue has helped us do that.”
NPA Motor Factors currently has 10 branches, and is opening additional locations at a rate of around one per year. The flexibility within MAM’s Autopart business management software has helped the company to accommodate this expansion.
Peter added, “We have been able to pick and choose which developments are most suited to us, rather than us having to fit into an MAM system, they have created a system that meets our needs.”
As many factors are now aware, the Autopart software is designed specifically for the automotive aftermarket, and brings together core business processes in a single, easy-to-use package. NPA Motor Factors chose the on-site solution because of the independence and cost savings that it delivers.
“There’s the added benefit of being able to create a virtual private network, which means I can log into the system remotely if I’m not on-site,” Peter emphasised.
The factor was keen to praise the expertise and professionalism of the MAM staff that it has been dealing with over the years that the two companies have been working together. Peter continued, “The MAM team knows the ropes. They promote people internally, so you will call up three or four years later to find that the same people are still there, which always provides us with reassurance.”
Mark Kendall, Senior Sales Manager at MAM Software, added, “NPA Motor Factors is a great example of one of our longstanding customers that has grown alongside our software.
“We regularly roll out new developments to expand and enhance the software’s existing functionality. This ensures that customers such as NPA Motor Factors are able to get the most out of their system.”