Hofmann runs through the equipment installation services it provides for its customers, from ﬁrst contact through to aftersales support.
When a customer considers becoming a DVSA approved MOT testing station, or renewing or modernising equipment in the workshop, Hofmann has the products and services needed most. The company can provide reliable and profitable solutions for garage equipment needs, all backed up with the best aftersales support in the industry, so the company claims. The key to the business is making sure garages are working as intended and Hofmann will work with the owners to provide all the information needed throughout the entire process.
Its nationwide network of engineers is on-hand to carry out installation, maintenance and calibration of equipment. During the installation and commissioning process, Hofmann gives your customers all the information they need to know to get working with their new equipment.
If they have chosen one of the ATL or MOT bay options, the garage will be visited by a Service Manager six weeks after installation for final checks and to ensure that all is well with the bay.
“Hofmann will guide garages through the entire project and ensure that all the necessary paperwork, drawings and plans required are available so that they get DVSA approval as quickly as possible.”
Hofmann will guide garages through the entire project and ensure that all the necessary paperwork, drawings and plans required are available so that they get DVSA approval as quickly as possible. The drawings and DVSA forms provided help customers get the documentation in place to change building usage if necessary, and additionally, a full groundwork service can be provided if required.
There is a dedicated Mechanical Support department, infield sales representative and accredited engineers to project manage the process from start to finish, whilst all of the ATL installations are handled by experienced and fully qualified UKAS and GEA accredited engineers.
Company engineers can install, calibrate and offer ongoing service for all installations, ensuring the bay is kept in the best working order and up-to-date with the latest DVSA specifications. Ongoing calibration and service warranty contracts are available as well as a Peace of Mind package that ensures the costs of service, warranty and updates are taken care of for the next five years. However, the support doesn’t end there, as the company also has thirty customer and product support specialists readily available if needed.
Hofmann is a part of Snap-on Incorporated and has been a partner to the automotive and tyre industries for more than 80 years and the company’s machines have been approved and recommended by many car manufacturers.
As well as ATL and MOT equipment, the range also includes wheel aligners, emissions analysers, wheel balancers, tyre changers and automotive lifts – all of which are covered by this programme in an attempt to provide the best possible customer service, from first contact through to the support offered after installation.